Time: 4.30 pm
Ring. Ring.
Customer: Hi, I received the email you sent earlier but I couldn't open the attachment.
Me: What happened when you tried to open it?
Customer: Oh, I cannot even try to open it . It's still downloading.
Me: It's only a 44kb Word document.
Customer: Well, it's been downloading for two and a half hour.
Me: That can't be. Have you tried downloading from a different computer?
Customer: Well, actually I need the file urgently. Can you please send the file over?
Me: I can email the attachment again.
Customer: No, I need the file now. Can you please come over and bring me the file?
Me: Err.. sure, Mr. Customer.
Well, to make a long sad story short, I took the half-hour drive through rain and traffic to hand deliver a bleeping floppy diskette.
Customers are always right, but they are bloody idiots most of the time, too.